![]() The company says it continues to investigate the breach but believes it is “fully contained.” It also noted T-Mobile ![]() (TMUS) was able to discover the source of the breach and stop it a day after the hack was discovered. ![]() (TMUS) learned about the data breach, the company said it hired an external cybersecurity team to investigate. It noted that it could be on the hook for “significant expenses” because of the hack, although the company said it doesn’t expect the charges will have a material effect on T-Mobile’s bottom line. The wireless carrier didn’t indicate what it might do to remedy the situation. T-Mobile said it is working with law enforcement and has begun to notify customers whose information may have been breached. Nevertheless, that information can be compiled with other stolen or publicly available information and used by scammers to steal people’s identities or money. T-Mobile said no social security numbers, credit card information, government ID numbers, passwords, PINs or financial information were exposed in the hack. In a regulatory filing Thursday, the company said the hacker stole customer data that included names, billing addresses, emails, phone numbers, dates of birth, T-Mobile account numbers and information describing the kind of service they have with the wireless carrier. Learn more about how to stay safe on Snapchat.T-Mobile said a “bad actor” accessed personal data from 37 million current customers in a November data breach. When you forget a linked device, you will be logged out on that device and any new log-in will require two-factor authentication, if you have it enabled. If you need to manage your account settings, please do so through the official app or by logging in to the official Snapchat page. Some phishing websites may look very similar to the official Snapchat page. Important ⚠️ Never give your Snapchat account details to an unofficial website, as it could compromise your account and information. This is an optional feature that keeps your Snapchat account more secure □ We encourage you to activate two-factor authentication, also known as login verification. Learn more about how Snap may use your phone number here. This will help verify that your account belongs to you in case you ever lose access to it. Verify that the email address and mobile number associated with your account are accurate in Snapchat settings. Avoid these very common, guessable passwords. Passwords like "123456" or "password" are extremely popular and easy to guess as well. Short phrases or sentences are good ways to make passwords long and unique while still being memorable.įinally, make your password hard to guess: very common passwords based on personal characteristics like your birthday or the name of your pets are easy to guess. Snapchat requires that passwords be eight characters long, but longer passwords are better (as long as they are still unique!). Consider using a password manager to keep track of the unique passwords for all of your different accounts. A strong password is unique, long, and hard to guess.ĭon’t use the same password for Snapchat and other services. Using a strong password helps keep your account safe. Once you’ve regained access to your Snapchat account, try some of these tips to help keep it secure. If you’ve experienced any of the above behaviors, change your password as soon as possible □ How to Keep Your Account Secure The mobile number or email address associated with your Snapchat account was changed without your consent.New contacts being added to your list without your permission.Having to continually re-log in to the app.An alert that someone logged into your account from a different location, IP address, or device.Your Snapchat account may be compromised or hacked if you notice suspicious behavior such as: How to Know if Your Account May Be Compromised or Hacked We will also request additional information to verify your identity, such as your username, when you lost access to your account, etc., but remember never to share your password or My Eyes Only passcode with anyone - not even us! A Snapchat representative will never ask you for them and we don’t need them to help you. When reaching out to us, be sure to include an email address that you have access to so that you can receive a response from support. When a Snapchat account has been compromised (also known as 'hacked') it means that it’s been accessed by someone who is not authorized to use it. If your account has been compromised or hacked and you can no longer access it, please contact Support here.
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